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CDI Deployment Team Leader., Experienced Professionals, Cambridge, UK, Software Engineering

chez Arm à Sophia-Antipolis en categorie electronique-hardware

The Secure Identity Business Unit build solutions based on the latest standards and technologies and aiming at securing cellular IoT and consumer devices bound to be deployed by trillions in the coming years. As our Deployment Team Leader, you will be responsible to ensure a smooth deployment of our Remote SIM Provisioning (RSP) and Over-The-Air Remote SIM Management (OTA) solutions to our customers and partners. You will define and maintain the processes required to onboard and support our customers on our cloud/hosted platforms and to install our RSP and OTA solutions on customer premises and provide comprehensive training to enable them to fully operate the service themselves.As Deployment Team Leader, your role will include the following assignments.Manage deployments, prioritise projects, allocate resources and provide technical support to the team to deploy Arm’s RSP and OTA server solutions into various target environments (hosted, cloud or on-premise).Standardise, run and continuously improve processes for deploying Arm’s RSP and OTA server solutions either by onboarding customers onto our SaaS platforms or setting up on-premise solutions.Perform out-of-the-box testing before handing over to customers to make sure everything works as expected.Manage early life support and customers relationships for newly onboarded customers.Develop and deliver comprehensive product training internally, to upskill team members, and externally to customers to enable them to fully operate services themselves.Provide feedbacks to product management, product development and operations teams to improve the reliability, scalability and ease of deployment in future products.Provide team leadership by defining clear accountabilities for all team members, motivate people to perform better and help them deliver, evaluate people’s work performance accurately based on clearly defined metrics, expand the team by recruiting according to plan and report appropriate information to management. 
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Date de l'annonce 20-11-2018
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